Using Jira you can generate a support file that contains information about the Jira instance setup as well as logs on what has happened in the system. This can be valuable in case something is not working as intended as we can have a look at the file to see the setup.
Getting the Atlassian Jira Support File
You can generate the Atlassian Jira Support file by doing the following:
When you have triggered the support file creation, you will get information about where to find it.
Please note that this file contains information on how your Jira instance is setup and how it has been used. Before you attach it to a ticket, please set the appropriate security level on the ticket. If you need assistance with this of if you have any other questions, please contact us at support.refined.com or support(at)refined.com.