In this page we try to answer all of your licensing questions. If you can't find an answer to your licensing question below, please contact sales@refinedwiki.com.

Questions regarding all of our products

 

Are RefinedWiki's products available in languages other than English?

RefinedWiki Original Theme and RefinedWiki Mobile Interface are available in English, French, German, Spanish and Dutch.

Why haven't my licenses been migrated from refinedwiki.com to my account at my.atlassian.com?

The reason can be one of the following:

  1. As some countries are not yet supported at the Atlassian Marketplace (http://www.atlassian.com/licensing/marketplace#generalmarketplacequestions-11) your licenses can't be migrated from refinedwiki.com to a my.atlassian.com account. However, you can still see your license at your user account at refinedwiki.com.
  2. Your organization is a Non-profit/Community license holder: As it is today Non-profit/Community licenses can't be migrated to a my.atlassian.com account. However, if your organization is an existing Community license holder of Confluence then you should be able to generate new Community licenses for RefinedWiki's plugins from your my.atlassian.com account via the UPM: https://confluence.atlassian.com/display/UPM/Finding+New+Add-ons.
    1. Please read here: https://confluence.atlassian.com/pages/viewpage.action?pageId=321848706. At the bottom it says: To request an Atlassian Marketplace Add-on, please go to the UPM (Universal Plugin Manager) in the application. Select the add-on you wish to use and click buy, the add-on will appear in a cart and will show $0. This order will be flagged for approval by our Customer Advocates and will take in 1-3 business days to process. If you do not have the UPM ( Universal Plugin Manager ) installed you can download it  here.
Why are my merged licenses from my account at refinedwiki.com merged in to a new account instead of my existing account at my.atlassian.com?

As we have joined the Atlassian Marketplace we have merged all your licenses to my.atlassian.com using the contact email address from your user account at refinedwiki.com (Merged licenses is only made for Marketplace approved countries).

If you already have an existing my.atlassian.com account with your Atlassian product licenses, then you can merge your RefinedWiki product licenses in to your existing my.atlassian.com account by doing this:

  1. Find the SEN-number for your licenses, which you can do by either:
    1. Logging in to your user account at refinedwiki.com, go to your license page and there you will find a SEN-number for each of your merged licenses.
    2. Logging in to your new my.atlassian.com account and there you will find the SEN-number for your merged licenses.
  2. When you have your SEN-number, please contact sales@atlassian.com in order to make them merge your RefinedWiki product licenses in to your existing my.atlassian.com account.
  3. Now you have all your licenses, both Atlassian's and RefinedWiki's, in one account.
How do I buy, renew and upgrade licenses?

As RefinedWiki has joined the Atlassian Marketplace you can pay or get a quote directly through your my.atlassian.com account. We have merged all licenses to my.atlassian.com using the contact email address from your user account at refinedwiki.com (Merged licenses is only made for Marketplace approved countries). If your country isn't Marketplace approved, please contact sales@refinedwiki.com for further information on how to purchase new, renewal and upgrade licenses.

How do I know which license to choose when purchasing RefinedWiki's products?

The Atlassian Confluence license tier determines what license type you need to buy for RefinedWiki's products. E.g. if you are installing a RefinedWiki product in to a 100 user Confluence license, then you need to purchase a 100 user license of a RefinedWiki product.

I have a Non-Profit/Community license. Why haven't my licenses been merged to a my.atlassian.com account?

RefinedWiki has joined the Atlassian Marketplace and as it is today Non-profit/Community licenses can't be migrated to the Atlassian Marketplace. However, if your organization is an existing Community license holder of Confluence then you should be able to generate new Community licenses for RefinedWiki's plugins via the UPM: https://confluence.atlassian.com/display/UPM/Finding+New+Add-ons.

Please read here: https://confluence.atlassian.com/pages/viewpage.action?pageId=321848706
At the bottom it says: To request an Atlassian Marketplace Add-on, please go to the UPM (Universal Plugin Manager) in the application. Select the add-on you wish to use and click buy, the add-on will appear in a cart and will show $0. This order will be flagged for approval by our Customer Advocates and will take in 1-3 business days to process. If you do not have the UPM ( Universal Plugin Manager ) installed you can download it  here.

Can I use a developer license for a non-production server?

The license system is built by Atlassian and here is their answer regarding a developer license:

"Marketplace add-on customers can get developer licenses for add-ons just as they can for host Atlassian products. Developer licenses are intended for staging or development environments only. Customers who have purchased Marketplace add-ons can get developer licenses by clicking the View Developer License link from their license page on My.Atlassian.com.

The license types between the add-on and host application must match. That is, an add-on with a developer license only works in a host application that also has a developer license. The same applies to production licenses—a host application with a production license only takes add-ons that also have production licenses. If an add-on license type doesn't match its host application, the Universal Plugin Manager reports a license error status of "Incompatible with product license (wrong type)" for that add-on.

Find out how to create developer licenses here:

http://www.atlassian.com/licensing/purchase-licensing#licensing-9"

Can I get an extended evaluation license for RefinedWiki's products?

You can evaluate plugins at the Marketplace for a longer time if needed. Log into your my.atlassian.com account and extend the trial period.

Questions regarding RefinedWiki Original Theme

 

Why does it say invalid add-on license when I add my license key for Original Theme in UPM?

As we have joined the Atlassian Marketplace we currently have a dual licensing running. E.g. There is valid licensees from both my.atlassian.com and refinedwiki.com. The UPM can't see licenses origin from your user account at refinedwiki.com.

However, we have merged all licenses to my.atlassian.com using the contact email address from your user account at refinedwiki.com (Merged licenses is only made for Marketplace approved countries).

Solution 1 (preferred): You can log in to your my.atlassian.com account and get a license issued by Atlassian which you can apply to the UPM.

Solution 2: you can still use your license origin from refinedwiki.com if you add it at: Confluence admin > RefinedWiki Original Theme > Original Theme license . (The Universal Plugin Manager will not see this license but your license is still valid.)

I have purchased a license for RefinedWiki Original Theme from the Atlassian Marketplace, why doesn't it work when I try to add the license key in to Confluence?

The license keys generated from Atlassian Marketplace only works on RefinedWiki Original Theme version 3.3.5 and above (We joined Marketplace with version 3.3.5: http://demo.refinedwiki.com/display/rwot3x/Version+3.3.5)

We recommend you, if it's possible, to upgrade RefinedWiki Original Theme on your Confluence instance to a newer version (which means 3.3.5 or above). See here which Confluence versions that are compatible with our versions: http://demo.refinedwiki.com/display/rwot3x/Downloads

If the above recommendation isn't possible, then send us your server ID and tell us what Confluence version you are running and we will generate a license key for an older Confluence instance.

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