Available from version 3.1.
A default request type can be set to catch questions when the end users haven't found what they're looking for. The default request type is displayed when:
- a user gets an empty search result
- a user is not permitted to view a page
- a user ends up on a content not found page
How to configure a default request type?
A Jira administrator or a user with Refined Administrator role can configure a default request type through the Refined Administration.
Go to: Refined Administration > Jira Service Desk > Scroll down to the "Default Request Type" section
Click the Configure button.
Choose a service project and pick the request type you want to use.