Available from version 3.1.

A default request type can be set to catch questions when the end users haven't found what they're looking for. The default request type is displayed when:

  • a user gets an empty search result
  • a user is not permitted to view a page
  • a user ends up on a content not found page



How to configure a default request type?

A Jira administrator or a user with Refined Administrator role can configure a default request type through the Refined Administration. 

Go to: Refined Administration > Jira Service Desk > Scroll down to the "Default Request Type" section



Click the Configure button.

Choose a service project and pick the request type you want to use. 

Click save.

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