Once you have installed Refined as an app, you'll get a new item in your Manage app menu to the left. Follow these setups to setup your first Refined Site.
Start with the Site Builder
Access Refined Administration
Start by going to Refined > Administration, then click the but green button to access the pages.
Jira Service Desk enabled
When Jira Service Desk is enabled in your Jira, all JSD projects are automatically added to the Global JSD Site, this is the equivalent of the Help Center in Jira, and cannot be disabled.
Refined on all JSD portals?
You can decide whether all the JSD projects are shown within Refined Site, or if you want to keep some of it in default JSD. This is done by enabling or disabling Refined Globally.
Go to the Jira Service Desk tab in the Refined Administration
Enable or disable Refined globally
What does this mean?
This means that when any non-admin user goes to any of the URLs connected to a JSD portal, the Help Center or a Site, they will be shown the Refined Theme. When enabled we take the regular Help Center URL - yourbaseURL.com/jira/servicedesk/customer/portals - and redirect users to yourbaseURL.com
Theme your site
While we are fans of the default theme, we encourage you to create your own theme.
Use the View Site-button at the top right corner to see what your site looks like in the default theme.
Get the right content on your Site pages
With Refined you can change, add and remove content to the pages in your service desk.
Use the View site-button to go to your Site.
Edit the page
Use the pen in the top right corner to edit the page.
If you don't see the pen, make sure you have the right permission for the user.
Any Refined Site can have more granulated structure with Categories and more Site.
Delegate Refined administration to other users
Starting in version 3.0, you can delegate administration privileges to other users.