RefinedTheme 2.1 contains several major updates to the way Search and Self Service works. If you're on a version prior to this, please scroll down


Version 2.1

How it works

Some of the features in the extended Knowledge Base setup have some prerequisites for your setup, and others are available for all. 


Access

For us to be able to get information to show in the Page Tree, then you need to have the following:

  1. You have the same users in Jira and Confluence (OAuth with Impersonation)
  2. Anonymous users have access to the Confluence spaces that are used for the knowledge base

When this option is checked, you will see the "Display page tree" option. This will be applied globally. 

Display Page Tree

The page tree is displayed on the left hand side of a popup article and allows users to browse Confluence. 

No page tree, narrow

Display page tree, wide


Display articles in wide mode

Choose whether your articles should be wide, or narrow in the window. This is applied globally to all popups. 

Show a link to the article in Confluence below the article to take the user to the right place in Confluence. 

Global Search Settings

In version 2.1 there is a new Global Search feature at the top right corner of your page. 


To make this work the way you want to, you can make settings for what to search for.


Further reading

Learn more in this tutorial: Tutorial: Browsing Confluence from Jira Service Desk Article Popup



Version 2.0

Go to: Admin > Self Service Settings

The Self Service Settings are where the admin configures and manages Recommended Links

Recommended Links are enabled when the Search Highlight Module is added to a site, category or customer portal. 

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