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This module is a way to let users search different kinds of content connected to your site.

From version 3.0 onwards users can search for

  • Issues
  • Issue Types
  • Knowledge Base articles
  • Recommended Links
  • Request Types
  • Navigation Pages.

The Search Module is setup to search the context of your choice, and displays results as you type your search.


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newWindowtrue
iconlink
titleLearn more: JSD to Confluence Knowledge Base
urlhttps://confluence.atlassian.com/servicedeskserver/set-up-a-knowledge-base-for-self-service-956713310.html

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titleLearn more about Search Setup with Refined
url/x/FgLEAg





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On this page

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Adding the Search Highlight module to a site, category or project


UI Steps


UI Step

Click the edit pen in the top right corner of the page, to open up the layout editor on the pages.


UI Step

Click to Add module to the section where you want to add the module. You can easily drag and drop the module to a different position later. 


UI Step

Edit the settings accordingly.

UI Text Box

On a Search Highlight you can set the copy, the search, knowledge base settings, background image or color plus further look and feel details. Learn more about the custom knowledge base settings here and connecting to multiple Confluence spaces.




UI Step

Save the module, then publish the layout - or click preview to review before going public. 



Recommended Links

Add Recommended Links - Promoted Search Results to guide users further. These are links added by the Jira Admin, Refined admins or agents to any resource available online.

Recommended Links will automatically be included in the search results once they are configured.

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titleLearn more about Recommended Links
url/x/jgbdAg


Knowledge Base Custom Settings 

There are two ways to configure the Knowledge Base Search (KB): 

  • default settings
  • custom settings

Default Search Settings

This setting is entirely based on the KB setup you get via Jira Service Desk and Confluence when you connect one JSD portal/project to one Confluence Space. If you have this setup and install Refined, it will continue to work the same way.

Custom Search Settings


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This functionality works through Application links. Due to technical limitations it will not work with Confluence Cloud knowledge base. 


The custom search settings lets you add one or several application links, and then search one or more spaces from one search highlight. You can specify what spaces to search or search the entire Confluence.

This setting also allows you to show the results in different ways - popup, same window, new window - and if you have licensed users (not using the unlicensed feature of Confluence) you can even display the search tree of the space in the article popup. 

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icontext
titleLearn more about Knowledge Base settings
url/x/JgG7Aw


ParameterDescription
Search for

Check these boxes if you wish to show them in the search hits:

  • Confluence Pages
  • Confluence Questions
Confluence URL

Specify the exact Applink that should be used to search, including the port.

SpaceEnter the Space key/s for the spaces you want to search. If left empty the entire Confluence will be searched.
Open inChoose whether the link should be opened in a new tab/window or not.