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Table of Contents

UI Steps

UI Step

Display SLAs on the request view

With Refined 3.1 you can display SLAs on the request view. 

For more information:  Display SLAs on customer portal

UI Step

Accessibility Improvements

The Refined sites, portal and customer user pages have received an overhaul in terms of accessibility. We've improved color contrasts and pages structure to make the content easier to interpret and navigate. 

The sites and portals are now also fully navigable using keyboard only. If you have feedback or questions in this area feel free to reach out via our support portal. 

UI Step

New look on Announcement Banners

Announcement banners have gotten a face lift. 

For more information: Announcement Banners

UI Step

Default Request Type

Introducing a We have also included a highly requested feature: Default Request Type feature. A default request type can be set to catch questions when the end users have hit a dead endhaven't found what they're looking for. The default request type is displayed when:

  • a user gets an empty search result.
  • a user is not permitted to view a page.
  • a user ends up on a content not found page., for example if the content has been moved

For more information: Default Request Type

UI Step

Attachment Viewer

Introducing a new Attachment We have upgraded our attachment viewer for displaying images and movies added to videos on requests and issues. 

UI Step

Renaming Recommended Links to Promoted Search Results

The Recommended Links functionality is renamed to Promoted Search Results to create more clarity about this useful feature. If you're unfamiliar with the feature you can read more about it at Recommended Linksit here.

UI Step

Bugs and improvements

Several bugs have been fixed and improvements have been madeAs usual, we have also included multiple bug fixes and improvements into this release.

Please continue to report bugs , improvement ideas, and share your ideas for improvements and new feature requests features at!

Thank you!

Resolved Issues

76 customer request resolved in this release. 

UI Text Box

If you have any questions, feedback or would like to report a bug, please visit and file a ticket.