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How to display SLAs on a request?

A Jira administrator or a user with Refined Administer privileges Administrator role can add SLAs to projects through the Refined Administration. 

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Configure a service user:

A service Jira user needs to be added as "service user" for the SLA functionality to work. The service user needs to have view permission be an agent on the projects where for which the SLAs are displayed. Refined will use this user to fetch the SLA information that is displayed to customers. 


Add SLAs to a portal:


UI Steps


UI Step

Click the Add SLA to portal button.


UI Step

Choose a project.


UI Step

Select the SLAs you want to include.


UI Step

Click the Save button.


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