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A default request type can be set to catch questions when the end users have hit a dead endhaven't found what they're looking for. The default request type is displayed when:

  • a user gets an empty search result.
  • a user is not permitted to view a page.
  • a user ends up on a content not found page.



How to configure a default request type?

A Jira administrator or a user with Refined Administer privileges Administrator role can configure a default request type through the Refined Administration. 

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UI Steps


UI Step

Click the Configure button.


UI Step

Choose a service desk project and pick the request type you want to use. 


UI Step

Click save.


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