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If you want to guide your customers to the right information, you can setup recommended links in your Service Desks. The recommended links will show up when a customer makes a search using a matching word and will limit the time the customer has to spend looking through documentation. 


Recommended links are setup on a Service Desk-project level, and any user that is an agent or an admin in the project can add recommended links. 


Any user that is a system-administrator can get an overview of all the recommended links that are setup in JSD. Go to Theme Configuration > Extended Self-service-tab. 


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