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If you want to guide your customers to the right information, you can setup recommended links in your Service Desks. The recommended links will show up when a customer makes a search using a matching word and will limit the time the customer has to spend looking through documentation. 

Recommended links are setup on a Service Desk-project level, and any user that is an agent or a project-admin in the project can add recommended links. 

A Jira-administrator can setup global recommended links, and get an overview of the links that are setup in projects where she/he is a project-administrator.

For the match words on each link, you can choose between having one, or several that will make the link show up. 

No one likes content that is out of date. In order to help you identify what your Jira Service Desk customers are looking for, we keep track of how many times a recommended link has been clicked, and when it was last clicked. This means that you can clean out and delete the ones that are not longer serving their purpose. 

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