Who can setup recommended links?
Recommended links are setup on a Service Desk-project level, and any user that is an agent or a project-admin in the project can add recommended links.
Global recommended links
A Jira-administrator can setup global recommended links, and get an overview of the links that are setup in projects where she/he is a project-administrator.
Match words - one or several
For the match words on each link, you can choose between having one, or several that will make the link show up.
Statistics for clicks
No one likes content that is out of date. In order to help you identify what your Jira Service Desk customers are looking for, we keep track of how many times a recommended link has been clicked, and when it was last clicked. This means that you can clean out and delete the ones that are not longer serving their purpose.