Creating Recommended Links
Recommended links are created on a Service Desk project level or from the Self Service tab in the Admin Configuration of RefinedTheme for Jira Service Desk.
Jira Administrators, agents and project admin can create recommended links.
Adding recommended links on a project level
Adding recommended links on an Admin level (Jira Admins only)
Managing Recommended Links
A Jira Administrator can create global recommended links (links for the whole support site), and get an overview of the links that are created within projects.
For the match words on each link, you can choose to have one keyword or several to trigger the recommended link.
No one likes content that is out of date. In order to help you identify what your Jira Service Desk customers are looking for, we keep track of how many times a recommended link has been clicked, and when it was last clicked. This means that you can clean out and delete the ones that are not longer serving their purpose.