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Available from version 3.1.

SLAs can be configured to be displayed for customers on a request view. 


How to display SLAs on a request?

A user with Refined Administer privileges can add SLAs to projects through the Refined Administration. 


Go to: Refined Administration > Jira Service Desk



Configure a service user:

A service user needs to be added for the SLA functionality to work. The service user needs to have view permission on the projects where the SLAs are displayed.


Add SLAs to a portal:

Click the Add SLA to portal button.

Choose a project.

Select the SLAs you want to include.

Click the Save button.







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