For Site and Category View Permissions
Go to: Admin > Site Builder > Settings icon > Edit > View Permissions
Use view permissions to show only relevant content to users. View permissions can be managed for a site, category and sections on customer portals. Read more about using section permissions here.
Keep in mind, view permissions do not override the Service Desk permissions. These still need to be configured in Jira.
On this page
Watch this video to learn how to add view permissions to a site and to sections in the layout editor on a customer portal. We break the steps down below:
Use permissions for Sites and Categories if you want some users to find and navigate to a specific site or category, while other navigate to another. You can make a Site visible to anonymous users, logged in users or specified user groups.