New and Improved Search Experience
We received a number of requests asking for improvement to the search UI and the way search results display. We took this feedback on board and now introduce a completely new way of working with searches.
We've made the search results much clearer to read, and much easier to navigate.
The first thing you will notice is the search results from the search module displayed in a pop-up box rather than a list. This makes it a lot easier for users to get an overview.
The search results will display in a single column layout or a two column layout depending on the type of hits matching your search term.
Extended search results
The search will show results sourced from Recommended Links, Knowledge Base articles, Request Types and Navigation (items in your site structure).
This applies to site search, category search, service desk search. When you type a search entry into the Search Highlight module, the search results will be contextual to where you are. This means that if you are on a site you will search the contents of that site, if you are on a category you will search the contents of that category. You can change the context to search globally by clicking the x indicating the context.