Project Level:

Go to: Project > Star icon > Create Link

Admin Level:

Go to: Admin > RefinedTheme Configuration > Self Service Settings > Create Link

Recommended Links are links added to Jira Service Desk projects (customer portals) that show up in the search when matched with key search terms. The links can be from anywhere on the web.

These are a great solution if you don't want to recreate information that already exists, if you want to guide your customers to the right information and reduce the time spend looking through documentation.

Creating Recommended Links

Recommended links are created on a Service Desk project level or from the Self Service tab in the Admin Configuration of RefinedTheme for Jira Service Desk.

Jira Administrators, agents and project admin can create recommended links. 

Adding recommended links on a project level

Adding recommended links on an Admin level (Jira Admins only)

Managing Recommended Links

A Jira Administrator can create global recommended links (links for the whole support site), and get an overview of the links that are created within projects.

Match Words

For the match words on each link, you can choose to have one keyword or several to trigger the recommended link. 

Link Statistics

No one likes content that is out of date. In order to help you identify what your Jira Service Desk customers are looking for, we keep track of how many times a recommended link has been clicked, and when it was last clicked. This means that you can clean out and delete the ones that are not longer serving their purpose. 

Enabling Recommended Links

Recommended Links are enabled when the Search Highlight Module is added to a site, category or customer portal. The search highlight exists on these pages by default unless you manually remove them.